🏁 Find the answers to our most frequently asked questions here!
Do you have a question about your order, delivery or payment? You will find the main answers below. 🏎️💨
🌍 Do you ship to the USA, French overseas territories, the UK, Mexico, Israel…?
Yes! 🌎 RSRC ships orders to more than 50 countries worldwide.
The available shipping options are automatically displayed during checkout, depending on your destination. You can choose from the different options available, from economy shipping to express delivery. 🚚💨
⚠️ Please note: some products may be subject to shipping restrictions or may not be available for shipment to certain destinations, particularly fuels, batteries and regulated products.
💳 Can I pay for my order by bank transfer?
Yes! 🏦 You can select bank transfer as your payment method when placing your order.
RSRC's bank details will be displayed after your order has been placed and will also be sent to you by email.
👉 Your order will be prepared and shipped once the bank transfer has been received and effectively credited to our bank account.
🚀 When will my order be shipped?
Orders placed before 3:00 PM Paris time, containing products that are available in stock, are generally shipped the same day, Monday to Friday.
Orders placed after this time, during weekends or on public holidays, will be processed as soon as possible from the next business day. 📦
⚠️ Exceptions: this timeframe may differ in the event of a pre-order, restocking, payment issues or circumstances beyond our control.
📦 I forgot an item in my order. Can I add it?
Whenever possible, yes! 👍
If your first order has not yet been prepared or shipped, we may, under certain conditions, combine a new order with your previous order.
To do so:
- 🛒 Place a new order on our website.
- 🚚 Select “Race Delivery or Add to Existing Order” when choosing the delivery method.
- 📦 Then select “Add to Existing Order” from the drop-down menu.
- 📝 Mention in the order comments that this is an addition to your previous order.
⚠️ Important: combining orders is subject to our technical and logistical ability to do so, particularly depending on the weight, volume and preparation status of the original order.
To maximize your chances of having the orders combined on the same day, please make your request before 3:00 PM. Our team reserves the right to add your loyalty reward and request an additional payment if the added items are too large or heavy compared with the original shipment.
🏁 I would like my order delivered directly to a race. How does it work?
Nothing could be easier! 😎
When placing your order, select:
🏎️ “RACE DELIVERY OR ADD TO EXISTING ORDER”
You will then be able to select the race or event available from the list provided.
⚠️ If your race does not appear in the list, this means that delivery to this event is currently not available.
Delivery conditions and order deadlines may vary depending on each event. So make sure to place your order in advance! 📅
📦 My order contains an item that is being restocked. When will it be shipped?
Stock information displayed on our website is updated in real time on both the product page and your cart summary. This allows you to see product availability at the time of placing your order. All products displayed as “IN STOCK” are physically available in our warehouses and can be shipped the same day.
If you order a product marked as pre-order or restocking, shipment of your order may be delayed until the relevant product becomes available.
🏎️ Our team does everything possible to minimize restocking times and ship your order as soon as the products become available.
When the items are available from our suppliers, the restocking period is generally a few days, but this may vary depending on availability and the lead times provided by manufacturers.
👉 Need an item quickly for a race? Contact us before placing your order so that we can check availability and provide you with an estimated timeframe.
By default, all orders waiting for restocking are shipped once the order is complete.
For an order waiting for restocking, you can contact us to request a first shipment of the items that are already available. In this case, you will be notified by email when the remaining items are back in stock, and the outstanding items will automatically be shipped with a future order or once the additional shipping costs have been paid.
🔎 Have another question?
Our RSRC team is available to assist you before or after your order by email, phone, WhatsApp or Facebook Messenger.
🏁 Need advice? Have a question about a product, availability or delivery? Get in touch with us!
RSRC – Born to Race 🏎️💨