Deliveries and returns
Delivery of your parcels
Packages are generally dispatched within 2 days after payment has been received. The delivery of your package will be effective in a time of 30 days after order as provided by law. Renaud Savoya shall not be liable against any delay in delivery in the mentioned period. They are shipped via Coliposte, So-Colissimo, UPS or Fedex with a tracking number and with or without signature. Regardless of the delivery method chosen, we send you a link to track your package online, including the summary of your order and its tracking number.
Shipping charges include preparation and packaging costs as well as shipping costs. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend that you group all your items in one order. We can combine two orders placed separately, and shipping fees will apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. The dimensions of the boxes are appropriate and your items are properly protected. The online shopper, like any consumer of online shopping, has a right of withdrawal of 14 days from the day of delivery or accept the offer for a benefit, without justification or payment of penalties on their part. It can however be liable for the cost of return.
Return of your parcels
Except specified or agreement with the company, returning your package is at the customer's expense. If the product is damaged or broken, Renaud Savoya reserves the right not to refund the order.